About one in 25 online purchases ends up damaged, lost, or stolen at some point. American Express purchase protection exists for that scenario. If you pay with an eligible Amex card and something goes wrong within 90 days, Amex may reimburse you.
This guide explains exactly how American Express purchase protection works in 2026, which cards include it, what is covered, what is not, and how to actually file a claim.
What American Express Purchase Protection Is
Purchase protection is a benefit that covers eligible purchases against accidental damage, theft, and in some cases loss. The coverage starts the day of purchase and lasts up to 90 days.
If an eligible item is stolen, broken, or in some cases lost during that window, you can file a claim and get reimbursed up to the policy limits. It is essentially short-term insurance baked into your card.
Unlike Amex's extended warranty benefit, which doubles the manufacturer's coverage against defects, purchase protection covers damage and theft, not manufacturer defects. The two benefits are related but separate. If you ever change your mind about a buy that is not damaged, credit card return protection is the cousin benefit to know about.
Coverage Limits (as of May 2026)
Amex has two tiers of purchase protection.
Standard tier: Up to $1,000 per covered purchase and $50,000 per eligible card account per calendar year. This is what you get on most consumer Amex cards.
Premium tier: Up to $10,000 per covered purchase and $50,000 per card per year. This is reserved for higher-tier cards. Our deep dive on American Express purchase protection on Platinum cards walks through the premium tier specifics. Premium tier also covers items that are lost or misplaced, not just stolen or damaged.
The per-claim limit is the maximum reimbursement for any single item. The annual aggregate is the maximum across all claims in a calendar year.
Which Amex Cards Include Purchase Protection
Most Amex consumer credit cards include some form of purchase protection. Coverage tier depends on the card. Our roundup of the best American Express card lays out which tiers each option offers.
Premium tier ($10,000 per claim) on cards like:
- The Platinum Card from American Express
- The Business Platinum Card from American Express
- Centurion Card (invitation only)
- Delta SkyMiles Reserve
- Hilton Honors Aspire
Standard tier ($1,000 per claim) on cards like:
- American Express Gold Card
- American Express Green Card
- Blue Cash Preferred
- Blue Cash Everyday
- Delta SkyMiles Gold and Platinum
- Hilton Honors Surpass
- Marriott Bonvoy Brilliant
Coverage details can change, so always check your card's current benefits guide on the Amex website before relying on it for a large purchase. Terms and conditions apply.
What Is Covered
Amex purchase protection covers most personal-use items you buy with your eligible card. Common covered items include:
- Electronics like phones, laptops, tablets, headphones, and TVs
- Appliances
- Furniture
- Clothing and accessories
- Jewelry (within limits)
- Gifts you buy for others, as long as you used your eligible Amex
The coverage applies to accidental damage and theft within 90 days of purchase. On premium tier cards, lost and misplaced items are also covered, with some restrictions.
What Is Not Covered
Purchase protection has real exclusions. Common ones:
- Items that are lost or mysteriously disappear (unless you have premium tier coverage)
- Cash, traveler's checks, tickets, and negotiable instruments
- Animals and living plants
- Cars, boats, motorcycles, and other motorized vehicles
- Items used for business or income generation
- Damage from normal wear and tear
- Damage from manufacturer defects (these fall under extended warranty)
- Items that are confiscated by a government
- Perishable items like food and flowers
- Used or pre-owned items, in most cases
If you leave your laptop in a coffee shop and it disappears, standard tier coverage will not pay out. Premium tier may, but only if the loss meets the policy definitions. If the issue is buyer's remorse rather than damage, our guide to Amex return protection is the right read.
How to File an American Express Purchase Protection Claim
The claim process is straightforward if you have your documents in order.
First, file your claim within 30 days of the loss or as soon as reasonably possible. The 30-day window is firm; missing it can void your claim.
Second, gather your documents:
- The original purchase receipt or Amex card statement showing the charge
- A photo of the damaged item or proof of theft
- A police report for theft claims (this is non-negotiable, do it the day it happens)
- A repair estimate for damage claims
- Any other documentation the claims adjuster requests
Third, file the claim. You can submit online at americanexpress.com under your card benefits, or by calling 1-800-228-6855 in the U.S. International cardholders can call collect at 1-303-273-6497.
Most claims are decided within 5 to 15 business days once all documentation is submitted. Reimbursement comes by statement credit or check.
Tips to Get Reimbursed Faster
A few habits make claims easier.
Keep digital copies of receipts. Take a photo when you make a major purchase and email it to yourself so it is searchable.
For theft, file the police report immediately. Some jurisdictions require in-person filing within 24 hours. Without a police report, theft claims are usually denied.
Document damage with photos showing the broken item, the surroundings, and any evidence of accidental harm.
Do not throw out damaged items until the claim is resolved. Amex sometimes asks you to ship the item for inspection.
Be specific in your claim description. "Phone screen cracked when I dropped it on tile floor on May 12, 2026" is better than "phone broken."
How Purchase Protection Compares to Other Card Benefits
Amex purchase protection is competitive but not always the best in market.
Chase's purchase protection on cards like the Sapphire Reserve covers up to $10,000 per claim and $50,000 per year, similar to Amex's premium tier, but with 120 days of coverage versus 90. Our review of Chase Sapphire Reserve benefits covers the full protection bundle.
Capital One Venture X offers purchase protection up to $10,000 per claim with a 90-day window, similar to Amex premium.
Mastercard World Elite cards include up to $1,000 in purchase protection on many issuer cards, comparable to Amex standard tier.
The Amex Platinum benefits and Business Platinum still rank among the strongest because they pair purchase protection with extended warranty, return protection, and travel insurance in one package.
An Easier-Approval Alternative to Consider
If you want a rewards card and your file is still thinner than Amex looks for, the Aspire Cash Back Rewards Mastercard is worth comparing. It is built for applicants with bad or limited credit, prequalifies up to a $1,000 credit limit with no security deposit and no hard credit pull at prequalification, reports to all three bureaus, and pays up to 3% cash back on eligible categories. Note that the Aspire card charges an annual fee (and a monthly fee after the first year), so it is not a no-fee option, but approval favors thinner credit files than the 690-plus FICO Amex typically expects, so it can be an entry point while you work toward an eligible Amex card.
Aspire® Cash Back Rewards Mastercard
Aspire® Cash Back Rewards Mastercard
Aspire® Cash Back Rewards Mastercard. Prequalify* For Up To $1000 Credit Limit. No security deposit. Packed with great benefits, it’s designed to give you more flexibility—and purchasing power—along with up to 3% cash back rewards!** Good anywhere Mastercard is accepted, it’s the go-to card for any lifestyle.
Standout feature
Up to 3% cashback rewards
Fees
$49 to $175; after that $0 to $49 annually; - $60 to $159 annually billed at $5 to $12.50 per month after the first year.
Pros
No Deposit Required. Prequalify for up to $1000 credit limit
Cons
High APR. 25.74% to 36%, based on your creditworthiness.
What Real Cardholders Say
On r/AmexPlatinum, purchase protection generally earns positive reviews. One user shared, "I dropped my iPad two weeks after buying it. Amex reimbursed the full $599 within 10 days of submitting the claim."
Another gave a warning, "Theft claim got denied because I waited four days to file the police report. File it the same day, every time."
A Trustpilot reviewer noted, "The premium tier is the real benefit. On the Gold, the $1,000 cap is fine for most things, but it would not cover a high-end laptop or watch."
Next Steps
If you already have an Amex card, save the claims phone number in your contacts. Take photos of receipts for major purchases. Know your card's coverage tier.
Frequently Asked Questions
How long do I have to file an American Express purchase protection claim?
You must notify Amex of the loss within 30 days, or as soon as reasonably possible. Waiting longer than 30 days can void your claim entirely, so file as soon as you discover the damage or theft.
Does Amex purchase protection cover lost items?
Only premium tier coverage (typically on the Platinum, Business Platinum, and a few other high-end cards) covers lost or misplaced items. Standard tier coverage only handles accidental damage and theft, not loss.
Is there a deductible on Amex purchase protection?
No, there is no deductible. If your claim is approved, Amex reimburses the full purchase price up to the policy limits, which is $1,000 per claim on standard tier and $10,000 per claim on premium tier.
Does purchase protection apply to gifts I buy?
Yes. If you buy a gift with an eligible Amex card, the purchase is covered for 90 days from the purchase date. You file the claim under your account, even if the gift recipient is the one who experienced the damage or theft.
