The Chime customer service phone number is (844) 244-6363, and support is available 24 hours a day, 7 days a week. Whether your card is lost, a transaction looks wrong, or you're locked out of the app, knowing how to reach Chime quickly matters. This guide covers every contact method, what to expect, and tips to resolve your issue faster.
Note: Phone numbers and hours can change. Always confirm current contact details at chime.com or in the Chime app before calling.
Chime Phone Number: The Fastest Route for Urgent Issues
For anything time-sensitive — a lost or stolen card, suspected fraud, or an urgent account freeze — calling the Chime phone number (844) 244-6363 is your best move. Chime customer service is available 24/7, which means you can call at 2 a.m. on a Sunday if your debit card goes missing.
When you call:
- Have your account information ready (email address, last four digits of your card)
- Be prepared for an automated menu before reaching a live agent
- For card replacement, agents can issue a new card and add temporary card controls to your app
This is the same Chime bank phone number used for all member support. There is no separate premium line or priority queue for Plus members. Terms and conditions apply.
In-App Chat: Often the Fastest for Non-Urgent Questions
For questions that don't require an immediate call — like a transaction dispute, a fee question, or help understanding MyPay eligibility — the in-app chat is often quicker than waiting on hold. Here's how to access it:
- Open the Chime app
- Tap the question mark or menu icon
- Select "Chat with Us" or "Help"
- Type your question to start the conversation
Response times in chat vary by volume, but Chime typically replies within a few minutes during peak hours. You can also access chat support through chime.com if you prefer a browser.
Chime Support Email
For non-urgent issues where you want a written record, you can reach Chime support email at support@chime.com. Email is best for:
- Account closure requests
- Billing disputes that require documentation
- Questions that need a paper trail
Expect a response within 1–2 business days. For faster resolution on anything account-specific, the phone or in-app chat will typically get you an answer sooner.
Chime Customer Service Hours
Here's a quick reference for Chime customer service hours across all contact channels:
| Channel | Availability |
|---|---|
| Phone (844) 244-6363 | 24/7 |
| In-app chat | 24/7 |
| Email (support@chime.com) | Response within 1–2 business days |
| Social media (Twitter/X @Chime) | Business hours (response times vary) |
Always check chime.com for current hours, as Chime may update these.
Chime Customer Service for a Lost Card
A chime customer service lost card situation is one of the most common support calls. If your card is lost or stolen:
- First, freeze your card immediately in the Chime app under "Card Settings" > "Block Card." This stops any new transactions instantly.
- Then call (844) 244-6363 or use in-app chat to report the card as lost or stolen and request a replacement.
- Chime will mail a replacement card, which typically arrives within 7–10 business days. Expedited shipping may be available in some cases.
- Once your new card arrives, activate it in the app.
Freezing your card through the app is faster than waiting to reach an agent, so always do that first if you think your card is missing.
Getting Help With Disputes and Fraud
If you see a transaction on your Chime account that you didn't authorize, act quickly:
- Open the Chime app and tap the transaction in question
- Select "Dispute This Transaction"
- Follow the prompts to describe the issue
- Chime will initiate an investigation, which may take up to 10 business days
For urgent fraud cases — like multiple unauthorized transactions or account takeover — call the chime card phone number at (844) 244-6363 directly rather than waiting for the in-app flow.
If you're also building credit through Chime, it's worth knowing how your Chime Credit Builder account works. See our overview in What Is Chime? Full Review.
Chime
Chime
- Fee-free banking plus early pay access - Overdraft up to $200 without fees - 5% cash back and build credit everyday. - 3.75% APY on your savings.
Standout feature
No credit check, no interest, no annual fee, and no minimum deposit required.
Fees
$0
Pros
Fee-Free Banking and Get paid up to 2 days early
Cons
App/online-only support, no branches
What to Do If You Can't Reach Chime Support
Occasionally, hold times can run long. If you're having trouble getting through:
- Use the in-app chat as a parallel channel while on hold
- Reach out on Twitter/X @Chime — public social media posts sometimes get faster attention
- Check the Chime Help Center at help.chime.com for self-service answers to common issues like direct deposit timing, SpotMe limits, and ATM locations
- Submit a complaint through the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov if your issue remains unresolved after a reasonable period
For context on how Chime compares to other fintech options, see our roundup of apps like Chime or learn about what time Chime direct deposit hits if your funds are delayed.
Avoiding Chime Support Scams
Be careful about fake Chime support numbers circulating online. The only verified Chime support phone number is (844) 244-6363. Chime will never:
- Call you and ask for your full account number or password
- Ask you to send money to verify your account
- Request gift card numbers as part of any verification
If you receive an unsolicited call claiming to be Chime, hang up and call (844) 244-6363 yourself to verify. Chime's official help page at help.chime.com is the authoritative source for contact information.
Firstcard is not affiliated with Chime. Contact details are sourced from Chime's public help pages and may change. Always confirm at chime.com.
Chime
Chime
- Fee-free banking plus early pay access - Overdraft up to $200 without fees - 5% cash back and build credit everyday. - 3.75% APY on your savings.
Standout feature
No credit check, no interest, no annual fee, and no minimum deposit required.
Fees
$0
Pros
Fee-Free Banking and Get paid up to 2 days early
Cons
App/online-only support, no branches
Frequently Asked Questions
What is the Chime customer service phone number?
The Chime customer service phone number is (844) 244-6363. This line is available 24 hours a day, 7 days a week for all member support issues, including lost cards, fraud disputes, and account questions. Always confirm current contact details at chime.com, as numbers can change.
Can I chat with Chime support without calling?
Yes. Chime offers 24/7 in-app chat support through the Chime mobile app. Open the app, navigate to the Help or support section, and tap "Chat with Us." You can also reach Chime via email at support@chime.com for non-urgent issues, though email responses typically take 1–2 business days.
What should I do if my Chime card is lost or stolen?
First, immediately freeze your card in the Chime app under Card Settings > Block Card to prevent unauthorized use. Then call (844) 244-6363 or use in-app chat to report the card lost or stolen and request a replacement. A new card typically arrives within 7–10 business days. You can continue to use your virtual card number for online purchases while you wait.
Is Chime customer service available 24/7?
Yes. Chime phone support at (844) 244-6363 and in-app chat are both available 24 hours a day, 7 days a week, including holidays. Email support at support@chime.com is monitored during business hours, with responses typically within 1–2 business days. Terms and conditions apply.
