Looking for the Mercury Insurance phone number? The main line for customer service and claims is 1-800-503-3724, and it is staffed 24 hours a day, 7 days a week. That single number handles most needs, from filing a claim to asking about your bill.
Below is a full list of Mercury numbers, when to use each one, the hours, and a few tips to make your call quick.
Mercury Insurance phone numbers at a glance
| Reason for calling | Phone number | Hours |
|---|---|---|
| Customer service and claims | 1-800-503-3724 | 24/7 |
| Roadside assistance | 1-866-519-6478 | 24/7 |
| Mechanical protection claims | 1-800-654-8455 | Business hours |
| Billing specialists | 1-800-503-3724 | Mon to Sat, 5 a.m. to 9 p.m. PT |
As of July 2026, these are the current numbers. Mercury can change them, so check your insurance card or account if a line does not connect. If you are weighing other insurers, our Progressive phone number, GEICO phone number, and State Farm phone number guides are set up the same way.
Mercury Insurance phone number for claims
To report an accident or check on an existing claim, call 1-800-503-3724. The line is open 24/7, so you can start a claim right after a fender bender, a break-in, or storm damage. Reporting early tends to speed things up.
A representative can open your claim, assign an adjuster, and explain the next steps. You can also file and track claims on the Mercury Insurance website or through your online account if you prefer not to call.
Customer service and billing
The same number, 1-800-503-3724, covers general customer service and billing questions. If you need to speak with a billing specialist, those agents are available Monday through Saturday from 5 a.m. to 9 p.m. Pacific time. Keep your policy number handy so they can find your account quickly.
For payments, you can also log in to your Mercury account online or use the app to pay a bill, view documents, and update autopay.
Roadside assistance
If your car breaks down, call Mercury roadside assistance at 1-866-519-6478, available 24/7. This can help with towing, a jump start, a flat tire, or a lockout. Roadside service is an optional add-on, so confirm it is on your policy before you rely on it.
Mechanical protection claims
If you bought Mercury's mechanical protection plan, claims for covered repairs go through a separate line at 1-800-654-8455 during business hours. This is different from a standard auto claim, so use this number only for mechanical protection questions.
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What to have ready before you call
To keep your call short, gather these first:
- Your Mercury policy number from your card or account
- The date, time, and location of any incident
- Photos, a police report number, and names of anyone involved
- A pen to jot down your claim or reference number
With these ready, the representative can open your account and move straight to helping you.
App and online options
Mercury lets you handle many tasks without calling. Through the website or mobile app you can pay bills, view ID cards, request roadside help, and file or track claims. For quick jobs like printing proof of insurance, the app is usually faster than the phone.
A little about Mercury
Mercury Insurance was founded in 1961 and is based in Los Angeles. It is known as a lower-cost option and operates in 11 states, including California, Texas, Florida, and Georgia. Rates and terms vary by state and policy, so your options depend on where you live; if Mercury is not sold where you are, a national name like the one in our Allstate phone number guide may fit better.
Want a fully digital insurer to compare against Mercury? Lemonade uses AI to quote and manage renters, home, pet, and car coverage through an app, which is a handy alternative if you like to do everything online.
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Insurance that's fast, affordable, and actually feels good. Lemonade uses AI to process claims in seconds and donates leftover premiums to causes you care about. Get renters, home, pet, life, or car insurance — all from one app.
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Varies by policy (renters insurance from ~$5/mo)
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Limited home insurance availability (28 states + DC only).
Frequently Asked Questions
What is the main Mercury Insurance phone number?
The main number for customer service and claims is 1-800-503-3724, available 24/7. It handles most needs, including filing a claim, billing questions, and general policy help.
Does Mercury Insurance have 24/7 customer service?
Yes, the main line at 1-800-503-3724 is staffed around the clock, and roadside assistance at 1-866-519-6478 is also 24/7. Billing specialists keep set hours, Monday through Saturday from 5 a.m. to 9 p.m. Pacific time.
What is the Mercury roadside assistance number?
Call 1-866-519-6478 for roadside help such as towing, a jump start, a flat tire, or a lockout. It is available 24/7, but roadside coverage is an optional add-on, so confirm it is on your policy.
How do I file a Mercury Insurance claim?
Call 1-800-503-3724 to start a claim by phone, or file online through the Mercury website or app. Have your policy number, the incident details, and any photos ready to speed things up.
