If you need the NJM insurance phone number, the main customer service line is 800-232-6600, and auto claims has its own line at 800-367-6564. NJM Insurance, short for New Jersey Manufacturers, is a well-regarded regional insurer serving the mid-Atlantic. Below is a labeled list of the numbers you are most likely to need, verified as of July 2026. Phone numbers and hours do change from time to time, so it is worth confirming on your policy documents or at njm.com before you call. If you are comparing regional and national names, our Liberty Mutual phone number and Amica phone number guides follow the same format.
NJM Phone Numbers at a Glance
Use this list to reach the right team quickly.
- Customer service (personal and business): 800-232-6600
- Auto claims: 800-367-6564
- General claims reporting: 800-232-6600
- Billing and payments: 800-232-6600
- Roadside assistance: handled through customer service at 800-232-6600
Most personal insurance questions start at the main 800-232-6600 line, which can route you to billing, policy changes, or roadside help.
Customer Service Hours
The main line is not open 24/7, but the hours cover most of the day. As of July 2026, you can reach NJM customer service at 800-232-6600 from 7 a.m. to 9 p.m. Monday through Friday, and 8:30 a.m. to 4:30 p.m. on Saturday. For a car accident, the auto claims line is the fastest route to start your claim, and NJM also lets you report claims online or through its mobile app at any time.
What to Have Ready Before You Call
A little preparation makes the call go faster. Before you dial NJM, gather these:
- Your policy number, printed on your insurance card, bill, or online account.
- The policyholder's name and contact details.
- For a claim, the date, time, and location of the incident and a brief description.
- Any photos, the other driver's information, or a police report number if one was filed.
- A pen and paper to note your claim number and the name of the representative.
Keeping these close means the representative can find your account quickly and avoid a follow-up call.
Reporting an Auto Claim by Phone
To start a car insurance claim, call the dedicated auto claims line at 800-367-6564. A representative will confirm your coverage, open the claim, and give you a claim number to track it. NJM is known for responsive claims service in its region. If you would rather not call, you can also file online or through the NJM app, then follow up with an adjuster who guides you through repairs, rentals, and next steps.
Billing and Policy Questions
For payments, due dates, or setting up autopay, call the main line at 800-232-6600 during customer service hours. You can also manage most billing tasks through your online account or the app, including viewing statements and making a one-time payment. If you want to change coverage, add a vehicle, or update your address, the phone line is the clearest route for anything that needs a person to review it.
Not Sure You Have the Best Rate? Compare First
If the reason you are calling is a premium that keeps rising, it helps to see the wider market before you renew. Insurify compares quotes from 120+ providers in one place, so you can check whether another insurer would charge less for similar coverage. Some drivers save up to 50% by comparing, though rates and terms vary based on your record, location, coverage, and credit-based insurance score. It is an easy way to know whether NJM is still your best deal.
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Managing Your NJM Policy Online
Not every task needs a phone call. Through your online account at njm.com or the mobile app, you can pay a bill, view ID cards, report a claim, request roadside help, and update your details. This is often faster than waiting on hold, especially during busy weekday hours. Save the phone lines above for anything complex, like a coverage change or a detailed claim question, where talking to a person is worth it.
An Alternative to Keep on Your List
If you are open to a different kind of insurer while you compare, Lemonade is an app-based, AI-driven company that handles quotes and many claims digitally, often with fast payouts on simple claims. It can be a useful second quote for renters or home coverage when you are weighing options. Compare the actual coverage limits and deductibles, not just the monthly price, so you are matching value and not just chasing the lowest number.
Lemonade
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Insurance that's fast, affordable, and actually feels good. Lemonade uses AI to process claims in seconds and donates leftover premiums to causes you care about. Get renters, home, pet, life, or car insurance — all from one app.
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Varies by policy (renters insurance from ~$5/mo)
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Lightning-fast AI claims processing. Social impact through Giveback program. Beautiful, easy-to-use app (4.9★ App Store).
Cons
Limited home insurance availability (28 states + DC only).
Tips for a Faster Call
Call during quieter windows if you can, such as midweek afternoons rather than Monday morning. Write down your claim number as soon as you get it, and note the name of the person you spoke with. If a representative promises a callback or an email, ask for a timeframe so you know when to follow up. A simple record of your calls can save you time if a question comes up later. The same habits help whether you are dialing the State Farm phone number or the Allstate phone number.
Frequently Asked Questions
What is the main NJM insurance phone number?
The main NJM insurance phone number is 800-232-6600, which handles personal and business customer service, billing, and general questions. It is verified as of July 2026, though numbers can change, so check your policy documents if you are unsure. For auto claims specifically, use 800-367-6564.
What is the NJM auto claims phone number?
The NJM auto claims line is 800-367-6564. Calling this number is the fastest way to start a car insurance claim and get a claim number. You can also file a claim online or through the NJM mobile app at any time of day.
What are NJM customer service hours?
As of July 2026, NJM customer service at 800-232-6600 is available from 7 a.m. to 9 p.m. Monday through Friday and 8:30 a.m. to 4:30 p.m. on Saturday. Claims can be reported online or through the app outside of these hours.
What should I have ready before calling NJM?
Have your policy number, the policyholder's name and contact details, and, for a claim, the date, time, and location of the incident. Photos, the other driver's information, and any police report number help. Keep a pen handy to write down your claim number and the representative's name.
